Legal · Effective 17 August 2026
Refund, cancellation and rescheduling policy
This policy applies to Net Synchub’s professional analytics workshops, audits and advisory engagements. Specific signed engagement terms take priority.
Before work begins
A client may cancel in writing before the agreed start date. Any deposit is fully refundable when cancellation reaches us at least 10 business days before that date. For cancellation 5–9 business days before, we may retain documented scheduling or preparation costs and refund the balance. Deposits are normally non-refundable within 4 business days because capacity has been reserved.
Work already started
After work begins, fees for completed workshops, analysis, setup and delivered milestones are non-refundable. If an engagement ends early, we calculate a partial refund from prepaid fees less completed work, committed specialist costs and approved expenses. No refund is available merely because recommendations, experiments or product changes do not produce a desired commercial result.
Rescheduling and no-shows
Sessions may be moved once without charge when requested at least 3 business days in advance, subject to availability. Later requests may incur reasonable preparation and scheduling costs. A missed session without notice may be treated as delivered; we will consider documented emergencies individually.
Our cancellation or material failure
If we cancel and cannot agree a replacement date, prepaid fees for undelivered work are refunded in full. If delivered work materially departs from the agreed scope, notify us within 10 business days. We will first correct or reperform it; where that is not reasonable, a proportionate refund may be offered.
How to request a refund
Email hello@net-synchub.digital with the company name, engagement, invoice and reason. We acknowledge requests within 3 business days and usually decide them within 10. Approved refunds are returned through the original payment method where possible, normally within 7–14 business days after approval; bank processing can add time.
Exceptions
We may make fair exceptions for serious illness, emergencies or circumstances outside a client’s reasonable control. Purchased third-party data, licences or specialist services approved by the client cannot be refunded once committed.